Refund & Return Policy

1. Damaged in transit

Inspect your parcel as soon as it arrives. If a piece arrives damaged, contact us within 48 hours of delivery on WhatsApp or email with your order number and clear photos of the damage and the packaging.

Once we verify the damage, we replace the piece or refund the item amount — including any shipping charge for the damaged item — at no cost to you.

2. Wrong or missing item

If we ship the wrong design or an item is missing from your order, tell us within 48 hours. We ship the correct item or refund the difference at no cost to you.

3. Cancellations

You can cancel an order before it is dispatched by messaging us on WhatsApp — we refund the full amount. Custom or made-to-order pieces that are already in production may not be fully refundable; we confirm this with you before production starts.

4. What we cannot accept back

Because every piece is a decorative display product, we cannot accept returns for change of mind, or for damage caused after delivery (rough handling, water, heat, or improper storage).

5. How refunds are paid

Online payments are refunded through the original payment method via Razorpay, typically within 5–7 business days of approval. COD orders are refunded to your bank account after we collect your account details on WhatsApp.